Good design is good business — Thomas J. Watson

This story is about how we decreased 1 & 2 star feedback by 9%. How we are helping central operations team at OYO to filter out on an average 8500 rooms from the system per month which can potentially lead to bad customer experience.

Context

OYO has deployed a highly capable on-ground team across 200+ cities to primarily ensure ‘best in class guest experience’. Along with this they manage inventory, engage with guests, provide support to owners and oversee operations as and when required. …

Vikas Goel

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